The Driver and Vehicle Licensing Agency (DVLA) has developed a free secure online facility to enable you to tell DVLA about a medical condition.
You should only use this service to tell DVLA about your own medical condition.
How we will use your information
This online service is provided by DVLA. To protect your personal data we will perform checks to verify your identity.
The information you provide will be assessed and used to determine a licensing decision. After the information has been assessed you will be informed that either:
- you can keep your existing driving licence
- you will be offered a short period medical licence
- DVLA will require further information from a GP, consultant or specialist; or
- your existing driving licence will be revoked
How we will use your telephone number
We may telephone you if we need more information or to give you a progress update.
We may pass your telephone number to Specsavers if they need to contact you regarding appointments for field of vision tests.
Access Using GOV.UK Verify
You can tell us about your medical condition provided we are able to verify your identity via the Government's GOV.UK Verify service. To use this service you will need to have with you all of the following:
- a valid UK passport or a photocard driving licence issued in England, Wales or Scotland
- access to information about your bank account or credit cards
- a mobile phone or tablet computer
If you choose not to use this service or if DVLA is unable to verify your identity there are other ways to tell us about a medical condition:
- Make an enquiry to DVLA by telephone on:
0300 083 0013
Monday to Friday 8.00am to 7.00pm
Saturday 8.00am to 2.00pm
Find out about call charges
- You can also tell DVLA about your medical condition by post, further information is available online at www.gov.uk/health-conditions-and-driving
Authorised DVLA staff will also have access to this information in order to deal with customer queries and provide technical support.
The DVLA takes all reasonable steps to protect the personal data processed via this service in accordance with legislation such as the Data Protection Act 1998.
Unlawfully obtaining or accessing personal data is a criminal offence under section 55 of the Data Protection Act 1998 (as amended). As a data controller, registered with the Information Commissioners Office, the Department for Transport will investigate any abuse of this service.
Data is held in a secure environment that meets industry and Government security standards.
Access to and correction of personal information
DVLA will take all reasonable steps in accordance with legal obligations to update or correct information held on your driving record. If the details shown on your driving licence are out of date or incorrect you have a legal obligation to notify DVLA of any changes. Please update your driving licence online at www.gov.uk/browse/driving or return your driving licence to the DVLA, Swansea, SA99 1BN with a letter telling us about the errors.
Monitoring use of the service
DVLA will keep an audit trail of when you tell us about a medical condition and will monitor use of the service. This is to help prevent and detect unauthorised access.
If you believe DVLA has not met its obligations under the Data Protection Act 1998 as part of this service please contact our Customer Complaints Resolution Team on CCRT@dvla.gsi.gov.uk.
If you are not satisfied with our response you can contact the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or e-mail them at firstname.lastname@example.org.